Submitting a Maintenance Work Order

You are responsible for letting our team know if there are any facilities issues in your room, suite, or apartment as soon as you become aware of them. To report a maintenance issue, residents can complete a work order request online at SSUFixit. Students should receive a work order number so they can follow up with their requests later if the problem has not been fixed. Once a maintenance work order is approved, an email confirmation with a work order number is sent to the requestor. You can also find a tool on the webpage above to track the status of a work order.

By submitting a maintenance request online, you are giving Facilities Management the right to enter the residence without someone being present. Facilities will knock first before entering. Barring any unforeseen circumstances, work requests will be completed within two business days. Work will not commence prior to 9 am; unless there is an emergency repair needed like a plumbing issue. 

Facilities Management office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday and can be reached at 707-664-2317 to follow up on a maintenance request.

Resident Responsibilities

Everything contained within a unit should be cleaned and maintained, and in the same condition at check-out as when resident checked in. This includes furniture, mattresses, appliances (if applicable), etc.  In addition, furniture/mattresses must be in the same location at check-out as they were in at check-in.

The Assembly of privately owned furniture is the responsibility of the owner/user. 

The university provides mattresses that are fire-rated and resistant to pests. Due to these reasons, residents are not allowed to bring in personal mattresses. However, residents can supplement comfort by purchasing mattress "toppers."

Items can be hung on the wall using pins only. Screws, nails, or toggle/molly bolts cause significant damage to the walls. Please be careful when using "Command Strips" as they may remove paint/texture off walls.

Every unit is equipped with toilet plungers. Please do not place anything in toilets except toilet paper (this includes, but not limited to feminine hygiene products, "flushable" wipes, food, etc.). If a toilet is clogged, residents are encouraged to plunge their toilets. If the toilet is still clogged after several attempts, submit a work request (if this occurs after hours and is the only bathroom in the unit, please contact the RA on Duty immediately).

Window screens are designed to ensure safety for residents and prevent pests from entering the unit. These must remain in place at all times.  

Shower Heads

Every unit is equipped with approved low-flow shower heads, critical to keeping water usage as limited as possible. Please do not modify, change, or update shower heads. If your shower head is not working, please submit a work request.

Damages and Repairs

Residents are financially responsible for any damages or excessive cleaning in your living space during the academic year and after you move out of the Residential Community. It is important to record any pre-existing damages on the online Room Condition form to prevent you from being charged. The link to this form is provided to each resident upon moving in or changing rooms. Damage costs are based on labor and materials and are subject to change. Below is an estimation of some of the most common damages.

Some examples of typical charges include (costs are subject to change)
Item Details Estimate
Door replacement Any crack, hole or sign of wood damage to any door. Do not patch any door yourself. (Closet doors are not included in this pricing.) $299
Bedroom Closet Door Any crack, hole or sign of wood damage to any bedroom closet door. $197 per door
Patching a wall Any hole, dent, gouge to a wall or ceiling that causes damage to sheetrock. Do not patch any walls by yourself. You will still be charged. Starting at $185 per hole depending on size
Window Screen Replacement Any tear in the screen or damage to the frame. This includes if the window screen is missing or stolen. $54 per window screen
Window Blinds Any tear in blind slats bent slats or blinds not functioning properly. Starting at $58 depending on style and size
Excessive cleaning or trash removal Excessive cleaning needed in any area of the residence as notes by room inspection. Starts at $34 per room
Personal Furniture removal Any personal furniture items left behind $71 per item
Mini Fridge Removal Disposal of personal refrigerator $132
Smoke Detectors Tampering with smoke detectors is a life safety issue. Residents found covering or tampering with life safety devices will be subject to judicial sanctions. Tampered or covered smoke detectors will require a device inspection by Facilities Management at the expense of the resident. Approximately $154


Preventive Cleaning

  1. Clean bathrooms and kitchens (including refrigerators, if applicable) regularly to keep mildew from building up.
  2. Use cleaning products that contain bleach or other mildew-prevention ingredients.
  3. Always make sure the bathroom fan is on when taking a shower.
  4. Turn fans on or open windows to keep air flow going.
  5. If you notice any type of water leak or crack in shower/tub, place a work request immediately.
  6. Moisture also tends to collect on windows and sills, cleaning regularly will help prevent the build-up of mildew.
  7. Taking out trash and recycling regularly, in addition to cleaning counters, helps prevents pests (ants, rodents, etc.)

Condensation/Water Intrusion/Mildew

Condensation, water intrusion or mildew growth can occur in “wet areas.” Residents are expected to maintain the areas in reasonable, clean, and sanitary conditions, and assure all visible surfaces with condensation or standing water dry properly before discontinuing exhaust vent use.

Promptly remove any standing water on floors, window sills, window wells or other similar locations. Residents shall take all reasonable and pertinent steps to prevent conditions that may cause mold or mildew to develop in the units and are expected to report to the University any evidence of water intrusion, leaks, moisture accumulation or mold in any location of the residence.

Pest Management

Facilities Management and Residential Education and Campus Housing staff members work jointly to reduce pest infestations. Pest infestations are often caused by a lack of cleanliness; however, some are not. One of the University's goal is to provide an integrated pest management method that is cost effective and minimizes pesticide risks to students and the environment. This method requires the resident to file a pest work request. 

For more information about different types of pests common at SSU and details about specific treatment plans, please visit our Pest Management page.

Computer Assistance

Residents may call Information Technology Help Desk at (707) 664-4357 to receive assistance with their computers and the University internet networks.

Access Cards

Students use their Seawolf ID card to gain access to their apartment/suite and bedrooms. If a student is locked out, they can visit the REACH Office, located on the 3rd floor of the Student Center in the Division of Student Affairs suite, to receive a temporary lock-out card. If it's after hours or on the weekends they will need to contact the on-call RA.

After getting a temporary access card (from the REACH office) or getting your Student ID card encoded, please swipe your card in each lock you have access to in your unit in order to ensure your locks are synced with your access card.