Communication and Continuity

Residential Education and Campus Housing (REACH) COVID-19 Updates

March 30, 2020, 10 a.m.

Thank you for your patience during these unprecedented times. Below you will find information on continuing to live in or move out of the residential community.

Residents Continuing to Live in the Residential Community:

If you continue to live on campus, we will consolidate all remaining residents into an apartment style building. Residential Education and Campus Housing (REACH) staff will continue to support and be available for our residents. Your Housing License Agreement allows you to stay until Saturday, May 16, 2020, at 11:00 a.m. Please complete the Housing Intent Form found on the ResidentWeb.

The REACH office will remain open from 8:00 a.m. - 5:00 p.m., Monday-Friday. The Zinfandel Service Desk will have limited hours for the remainder of March and will only be open 10:00 a.m.-6:00 p.m. daily. We will update residents on what the hours will be for April and May.

Moving Out of the Residential Community

If you decide to move out of the residential community, you will need to complete the Housing Intent form indicating the date and time you would like to move out.

Residents will need to remove all belongings, clean up the space and complete the online Express CheckOut no later than Tuesday, March 31, 2020. Please check out Early Move-Out page for instructions.

April 1 Payments/Refunds

You will not need to make your final housing and meal plan payments. Residents who have paid their housing in full will be credited accordingly.

Parking Permit Refunds

Credits for April and May will be issued to residents who have a parking permit.

COVID-19 Move-Out FAQs

If I choose to stay on campus and occupy a space, when do I need to move out?

As stated in your Student Housing License Agreement, residents remaining on campus for the Spring 2020 semester will need to move out by May 16, 2020 at 11:00 a.m.

I live outside of California and am unable to travel back to SSU right now. What should I do?

We encourage residents who live out of state to first reach out to roommates/suitemates to see if they can provide a lending hand. If this option is not available, please contact the REACH Office by email at regarding your travel plans so that we can work with you.

Can roommates/friends move out belongings that another resident owns? If so, what does that process look like? 

Residents who are unable to retrieve their belongings can have a friend or family member retrieve them for you.  Please email the REACH office from your Sonoma State email account with your name, your current room assignment, name of the person who will be moving your belongings, the date and time when they will arrive and that this person has been granted access to your space.  The authorized person will need to come to the REACH office during business hours (8 am - 5 pm) and show a photo ID to get access to your room.  We will not be able to provide access to anyone on your behalf without prior authorization. REACH will be unable to provide packing supplies.

Are we allowing guests into the apartments? 

REACH is still enforcing all established policies. We encourage all residents to abide by CDC  guidelines as it relates to social distancing.  

Can I move out after March 31, 2020?

We encourage all residents to do their best to move by March 31 if they are not planning to continue to reside in their housing assignment for the rest of the semester. The REACH office will work with residents who are not able to move out during this time frame.  Please email with information as to why you are not able to meet this deadline and when you will be able to move out. Requests will be reviewed on a case by case basis working to best support the student and the directive given by the University. The subject line of your email should read, “Request for Move Out Extension”. Requesting an extension does not necessarily guarantee an extension.

What if I am not able to move my belongings out until the end of the semester?

If a resident is unable to move their items out of their assigned space, they will need to continue to pay their current housing rate. As long as a space has someone’s belongings in it, it is considered occupied. All items must be removed by 11:00 a.m., on Saturday, May 16, 2020, as outlined in the Housing License Agreement 

When will the April payment be credited to my account?

If you already paid your April 1 payment and you move out by March 31, we anticipate being able to credit the April 1housing payment by April 10, 2020.

Does Sonoma State University have a place where residents can store their items?

The University does not have the space to provide storage for residents. There are several local storage facilities in the Rohnert Park, Cotati, and Santa Rosa area that residents could contact in order to make a reservation. Some of the local storage facilities are:

  • Public Storage, Santa Rosa
  • Extra Space Storage, Rohnert Park
  • Cotati Mini Storage, Cotati
  • Central Self Storage, Rohnert Park
  • Cotati Rohnert Park Storage, Cotati
  • AC Self Storage, Rohnert Park
  • Redwood Self Storage, Cotati
  • Expressway Self Storage, Rohnert Park
  • Life Storage, Rohnert Park
  • Uhaul Moving and Storage, Santa Rosa

Will Sonoma State University pack-up my belongings and mail them to me?

Due to liability, university staff is unable to pack belongings for a resident.

Consolidation FAQs

What’s the importance of consolidation and why might this happen?  

The purpose of consolidating students is to best ensure the safety and health of our students, staff, and faculty who remain on campus.  In these unprecedented times, consolidation allows the university to establish a staffing infrastructure that provides the same amount of support, care, and safety for our residential students. Based on best practices in risk management, consolidating residents to a specific residential community enables us to appropriately balance the need to respond and support residents, particularly in case of an emergency, while also providing a clean and healthy environment. 

Where will I be consolidated? 

Consolidation of residents will be determined based on the number of residents planning to reside on campus for the remainder of the Spring 2020 semester.  It is our intention to house students in one apartment style building. Once we have determined the building(s) that residents will be transitioning to, we will clean all apartments (bedroom, bathroom and common areas) prior to the move. For social distancing purposes, each resident will have their own bedroom with a private bathroom. There will be no more than four individuals in an apartment.

Why do I have to consolidate if we are supposed to practice social distancing?  

To best ensure the safety and health of our students, staff, and faculty who remain on campus, we must consolidate our residents into one centralized location. While we know this is not ideal, we will be taking social distancing practices into consideration as we move students into one building. To promote social distancing and guidance by the CDC, residents will be assigned one person per bedroom/bathroom (residents will NOT be sharing bedrooms and bathrooms).  We recommend and encourage occupants to continue to follow the following recommendations:

  • Wash your hands.
  • Cover your mouth while coughing or sneezing (into a tissue or the crook of your elbow and not into your hands).
  • Avoid touching your mouth, nose and eyes.
  • Avoid sharing food, cups or utensils. Clean dishes and utensils immediately after you have completed your meal, and do not allow them to sit in the sink or on counters/tables.
  • Be diligent in cleaning high-traffic touch spots such as door handles and sink knobs. 
  • Avoid close contact with others. Staying at least six feet away from others is called social distancing and has been shown to reduce the spread of coronavirus.
  • Get sufficient sleep, drink plenty of fluids, and eat healthy meals.

Can I live with my current roommates? 

We will take into consideration current roommates moving to the same apartment (not sharing bedrooms), but we cannot guarantee it.

When will we be expected to move? 

Prior to consolidating, rooms will be professionally cleaned. Our goal is to consolidate residents once rooms are ready, we anticipate this to be the beginning to mid April.

Can a consolidated resident move out later in April?

Residents who would like to move out after March 31, 2020 will need to complete a Petition to Break the Housing License Agreement form. If approved, residents will be credited a prorated weekly amount, based on how many weeks are remaining in the semester from the week they move out.

Can students come and go from their housing assignment (beyond traveling to grocery stores and other essential travel)? 

If a student chooses to stay on campus, they will need to practice social distancing and guidance outlined by the CDC if choosing to come and go from a housing assignment. Students also must adhere to the mandate from CA state regarding Shelter-in-Place, Sonoma County Shelter-in-Place, and understand the types of travel considered “necessary” during this time.  

*Consolidation Plan is subject to change.